Reviews

excellent work. Highly recommended.

The girls in the office make it worth while!!!! The equipment and installs suck 🤣

We have used KLM for several years and could not imagine using another company for our HVAC system. Our all-time favorite technician has been Mike Duffy. Hes been out several times in the past few years and we couldnt be happier! Hes guided us on ways to make our system more efficient and never hesitates to fully answer any questions or concerns we may have. He is always prompt, courteous and a wealth of knowledge! Thanks, again, for such an honest company and technicians to deal with. It makes a huge difference!

Nathaniel Raleigh was very efficient Explain detail of operation And I would recommend 2 of the neighbors

I worked here but they didn't give me the raise I asked for but they are a great company and cares about their clients. I loved the clients I was paired with. I loved my job if they would have me what they promised. Cheapest though and most caring for real. My review matters because they are awesome at their job. No hard feelings. I recommend them 100%

We bought a whole new HVAC system from them. Kelly and Jeff are awesome!

Richard was on time and curteous. He did the job in no time and I found it to be very reasonable. I will use Legacy again and I will recomend them to friends in my Neighborhood News. Thank s Richard for a job well done..

You have to use Legacy for all of your AC needs! These guys are the best!

Mr. Kyle totally awesome very respectful came in did his job and got my air up and running went straight to the problem and fixed it. Thanks Legacy

I emailed this awesome company late at night (2AM) when I realized our air conditioner wasnt cooling our house. Someone called me at 8:30 that morning to set up a time for later that day. Patrick came out and was very professional (even wore a mask). He quickly assessed the problem and made sure that after he was finished that it was cooling the house and working correctly. He was very nice and thorough. My husband and I were so happy that we didnt have to suffer through the weekend especially because the weather was going to be in the high 80s. Great & fast customer service! Thank you Legacy and Patrick!

Matt and his Team did a Awesome job on installing our new carrier unit and they did not leave until my wife knew how the Thermostat worked. Thanks to Matt and his whole team at Legacy heating and air and the best part is that we live in the Northern Kentucky area.

Quick response after I made a call.Very professional and knowledgeableWith many options to fit my budget.The best in HVAC business.Wished I could give more stars.Thank you for a job well done.

From our first contact with Legacy to the end was a great experience. We had used the same company for years that we were satisfied with, but decided it was still best to obtain at least three bids. Matt came to our house and was very knowledgeable, friendly, and gave us options. We called him back with follow-up questions, and he was very patient, and also not pushy at all. His bid was fair and competitive and he seemed to just want what was best for us, whether we used him or not. He even came out to meet us a second time to answer even more questions. He made sure we completely understood every option again, and explained very thoroughly what the install would look like and who would be doing it. The install was as explained. Pat, Terry, and Andy spent a day and a half doing the job, and were polite, professional, and you could tell they took their job very seriously and wanted to do it right. Watching them we realized how much mental and physical work was involved. They also made sure they did no harm to the house moving things in and out. They were patient in answering questions and explaining the system. We had an existing problem with one of our returns, so part of the job was researching and finding out why it was not working correctly. Terry, Andy, and Dusty worked both inside and in the crawl space. They found and fixed the problem. At the end everything was cleaned up fine. That night I called Matt with a concern at 10 p.m. which ended up not being anything, and again he was very patient and polite. The day after the install, Matt came back out personally to make sure it was done right. I highly recommend Legacy. Matt was very easy to work with and took the time to make sure we were comfortable through the whole process. Jessica at the office was also very professional.

In August of 2019 we hired a different company to install a new HVAC system and ductwork. It ended up being a horrible experience and 22 code violations were found when the work was inspected. We ended up reaching out to Matt for an estimate. Once the other company removed their equipment and ductwork, we had Legacy come in and install a new Carrier HVAC system including ductwork. Matt even brought us a loaner window unit since it was so hot. The installation was completed in a timely manner. Pat, Terry and Austin were amazing and efficient. We are very pleased with their work and the total cost. The new unit has passed inspection and not experiencing any of the issues we had with the other company. I highly recommend Legacy Heating and Air!!

They called before coming and were extremely professional. They worked hard to replace our HVAC and answered all questions we had. We were very impressed with their work and it was very affordable compared to the 5 other quotes we received from other companies. Great value and great service!

Great experience with Legacy. Very professional and answered every question I had with an educated response. Joe was fantastic in finding the right fit for our house. The installers worked until late to finish the project. Very pleased so far with our choice!

Very fast, friendly, clean & dependable